When you can't reach agreement, or your teen is really struggling

What to do when the conflict doesn't ease, when the other parent isn't around or when there has been violence, and when to ask for help.

4 min read

Almost everything that gets recommended in a separation assumes two adults who can talk. That's not always the case. There are conflicts that don't ease, adults who are absent and situations of violence. In those cases, supporting your teen means something else.

If the conflict is high and doesn't ease

When every contact ends in a fight, parenting "together" doesn't work. Parallel parenting works better: each adult handles things in their own home, with as little contact as possible between the two.

If those fights involve fear, threats or control, it isn't a conflict: it's violence. Go to the section "If there has been violence."

  • Communication in writing only, brief and about matters that concern your teen.
  • A fixed schedule that doesn't have to be negotiated every week.
  • Handoffs in a neutral place, with no conversation between the adults.
  • No arguing in front of your teen, or on the phone next to them.
  • If needed, a third party to bring order: mediation, legal advice, a professional.

If the other parent isn't around, or comes and goes

An absence hurts differently than a separation: your teen may wonder what they did to make that parent stay away. They didn't do anything, and they need to hear that.

  • Don't make up excuses or make promises on the other parent's behalf: "I'm sure they'll come."
  • Don't condemn the other parent either: they are still your teen's mom or dad, and what you say reaches your teen.
  • Name what's happening plainly: "I don't know why they didn't call. I do know it has nothing to do with you."
  • Let them be angry or sad, and let them want to reach out to that parent someday.
  • Help them lean on other adults who are there.

If there has been violence

If there was violence in your relationship, or there is violence toward your teen, the recommendations about reaching agreement and about not talking about the other parent don't apply in the same way. Safety comes first, yours and your teen's.

  • You don't have to keep up contact that puts you at risk.
  • Seek legal advice and a domestic violence service. If there is immediate risk, call your local emergency number.
  • You can tell your teen the truth in simple words: that what happened was not okay, that it was not their fault and that the adults are making sure everyone is safe.
  • Living with violence at home has effects, even if it wasn't directed at them. It's worth an appointment with a professional.

If they don't want to go with one parent

This happens often in the teen years and can have very different reasons: a specific fight, being bored there or far from their friends, a new partner, loyalty toward the parent they see as more fragile, or something serious happening in that home.

  1. 1Listen before deciding: "Tell me what happens when you're there."
  2. 2Don't use it to make your case in a fight between adults.
  3. 3Don't force them without having understood, and don't leave the whole decision to them either.
  4. 4If something comes up that points to abuse or risk, listen without interrogating and, before the next visit, seek legal advice and contact child protective services.
  5. 5If the refusal continues, get professional help. A third party is needed.

When to get help for your teen

  • The distress isn't easing, or it's growing as the months go by.
  • They've changed a lot at school, with friends or in their mood.
  • They've ended up in charge of taking care of an adult or their siblings.
  • They don't talk about it with anyone.
  • The adults can't manage to stop fighting in front of them.

Who can help

Type

Therapist who works with teens

What it's for

A space of their own for your teen, outside the conflict

Type

Parent guidance

What it's for

To think through how to organize things and what to say, even if only one of the adults goes

Type

Family mediation

What it's for

To agree on schedules, money and decisions with a third party. Not appropriate if there has been violence

Type

Legal advice

What it's for

When no agreement is possible, or there is risk

Type

School counselor

What it's for

So the school knows what it needs to know and can support your teen

How to say it

Instead of

"Your dad doesn't love you, that's why he doesn't come."

Try

"I don't know why he doesn't come. It has nothing to do with anything you did."

Instead of

"You're going, end of discussion."

Try

"I want to understand what's making it hard to go. Tell me."

Instead of

"Tell the therapist what your mom does."

Try

"That space is yours. You can talk about whatever you want."

Something for you

You can do a lot even if the other parent does nothing. A teen doesn't need a perfect separation. They need at least one adult who doesn't put them in the middle and who stays.

A question to take with you

If the other parent changes nothing, what is still up to you?

Signs to get help right away

It's best to talk to a professional right away if:

  • They tell you, or hint, that they aren't safe in one of the homes: there is violence, abuse or neglect.
  • They keep refusing to go with one parent. Before forcing them or looking for someone to blame, you need to listen to what is going on for them there.
  • They have ended up in charge of an adult who is not doing well, or of their siblings, on a permanent basis.
  • Since the separation they have stopped sleeping, eating or going to school, or they have withdrawn, and it isn't easing as the weeks go by.
  • The conflict between the adults includes yelling, threats or violence in front of your teen.
  • They talk about hurting themselves or about not wanting to live.

If there is violence or risk to you or your teen, also seek legal advice and a specialized service. Safety comes before any agreement.

If there is immediate risk, call your local emergency number.

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